[Update: we had many problems with the door the first year. However, we only a few door problems the second year. And in the third year, the door only malfunctioned a couple of times. It appears the power sliding doors need to settle like a new house.]
Last October, we finally got rid of our SUV and purchased a mini-van. Our very first mini-van. A guy’s dream come true. Who needs a Porsche when you can drive a Kia Sedona? And it’s huge. I’m probably the envy of every man in the universe.
My wife actually wanted a Honda Odyssey or a Toyota Sienna, but why pay an extra ten grand for a car you know the kids will trash? Plus I did my research. Last year, the Sedona was ranked third in Consumer Reports behind the Odyssey and the Sienna. Around the web, the Sedona generated mostly good reviews.
But it was just an illusion. A couple weeks after we purchased the mini-van, we started having problems with the electric sliding door. Sometimes it would close, then pop back open a few inches. My wife called the dealer and they said they’ve seen that problem before. Naturally, when my wife took the car to the dealer, the door worked fine. The service people said they can’t work on our car unless they see the problem. My wife offered to video tape the problem the next time it happens. But the service people said a video isn’t good enough. They have to see the problem in person. You know, because we have nothing better to do than make a fake video of our mini-van’s door.
It’s been ten months now and we’re still having problems with the door. Yesterday, I finally Googled the problem to see if there was a fix for this. I didn’t find a solution, but I did discover a lot of other people were having the same problem. The malfunctioning door appears to be a known problem that Kia doesn’t know how to fix. Maybe it’s just me, but I don’t think a car manufacturer should sell a car with a known door problem. What happens if the door pops open while you’re driving?
After owning a mini-van, I liking it. I love the cargo space and the extra row of seats. But I’m never going to buy a Kia again. Or a Hyundai (they manufacture the Kia Sedona). Our next car will be a mini-van made by Porsche.